Firstly, we are a professional beekeeping tools supplier with many years of operation and a very reliable reputation. Secondly, the payment methods on the website are officially supported by PayPal, which provides a 180 day protection period for buyers' orders. If you have not received the order safely or if the product you received has quality issues, you can apply for a refund or exchange.

We ship packages from our warehouse in China to various parts of the world. For small packages weighing less than 4 kilograms, they are usually shipped by express delivery and the shipping time is generally within 2 weeks. For packages weighing 5 kilograms or more, they are usually shipped via economy shipping, and the shipping time is usually around 7 weeks.

For orders weighing less than 5 kilograms, we will use express delivery to send the package. After the package arrives at the destination, there may be customs duties incurred. The specific amount of customs duties incurred depends on the customs policies of the destination, and different countries have different customs duties policies.

For orders weighing 5 kilograms or more, we will use economy shipping to ship packages to the following countries. Under this mode of transportation, we will bear all customs duties for the buyer, and the buyer will not be required to pay any further customs duties upon receipt of the package.

United Kingdom, United States, Australia, New Zealand, Germany, Luxembourg, Netherlands, Czech Republic, Slovakia, Belgium, Poland, Slovenia, Hungary, Lithuania, Austria, Denmark, Spain, Italy, France, Croatia, Latvia, Estonia, Portugal, Sweden, Finland, Romania, Bulgaria, Ireland, Greece, Canada, Saudi Arabia, United Arab Emirates, Mexico, Singapore, Thailand, Vietnam.

For the vast majority of products, we will send out the package and provide the tracking number within 3 days after you submit the order and complete the payment. You can directly check the shipping trajectory of the package on our website through the tracking number. You can also contact our staff directly through WhatsApp to help you check the status of your order.

If the buyer wishes to make payment through bank transfer, please send the order list to the website customer service. The website customer service will create an invoice for the buyer and provide a bank account.

If the buyer requires an invoice for the order, please contact the website customer service after submitting the order, and the customer service will provide a formal invoice or commercial invoice corresponding to the order.